Privacy Policy
Last Updated: December 29, 2024
This Privacy Policy describes how INFINITY KEY VENTURES LIMITED (“Pawsnug”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pawsnug.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
What Personal Information We Collect
Information We Collect Directly from You
- Basic contact details including your name, address, phone number, email
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
- Account information including your username, password, security questions
- Shopping information including the items you view, put in your cart or add to your wishlist
- Customer support information including the information you choose to include in communications with us
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include:
- Device information
- Browser information
- Network connection details
- IP address
- Information about your interaction with our Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Payment processors who collect payment information to process your orders
- Companies who support our Site and Services
- Third-party advertising and analytics providers
How We Use Your Personal Information
We use your personal information for the following purposes:
Essential Operations
- Processing your payments and fulfilling orders
- Creating and managing your account
- Arranging shipping and handling returns
- Providing customer support
- Sending transaction notifications
Marketing and Improvement
- Sending marketing communications (with your consent)
- Analyzing and improving our Services
- Personalizing your shopping experience
- Understanding customer preferences and behavior
Security and Legal Compliance
- Detecting and preventing fraud
- Complying with legal obligations
- Enforcing our terms of service
- Protecting our rights and property
Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you interact with our Services
- Provide personalized content and advertising
- Analyze site traffic and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Site.
How We Share Your Personal Information
We may share your personal information with:
- Service providers who help operate our business
- Payment processors for transaction processing
- Shipping partners for order fulfillment
- Marketing partners (with your consent)
- Law enforcement or other authorities when required by law
Your Rights and Choices
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at info@pawsnug.co.uk.
Security
We implement appropriate technical and organizational measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect or process personal information from children under 16.
Legal Basis for Processing
We process your personal information on the following legal bases:
- Performance of our contract with you
- Our legitimate business interests
- Your consent, where required
- Compliance with legal obligations
Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
INFINITY KEY VENTURES LIMITED
Registered office address: Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE (This is NOT the return address. Refunds will NOT be processed if the order is sent to this address.)
Company Number: 15894617
Email: info@pawsnug.co.uk